To Register with Swasthum ‘My Account’ the steps are as follows:
- Click on Login/Signup.
- Click on Create An Account.
- Enter your Email address.
- Click on ‘Continue‘.
- You will receive a ‘Password‘ on your email address.
- Click on ‘Sign Up‘ and provide the mandatory details.
‘My Account’ is a place where you can manage or edit your orders and personal data like phone numbers, shipping address, billing address, email id, track your order status, customize your wishlist, view your order history, change your password, etc.
My Account -> My Orders
We use SSL certification in the checkout method to make sure that a customer’s personal and payment information is often encrypted (secured).
Please Note: All the payment modes (Credit/Debit card, Netbanking, Wallets) are encrypted for the online purchase with Swasthum
You can go to ‘My Order‘ -> ‘View Order‘ -> ‘Cancel Order‘.
Once the order is shipped, you cannot cancel it. In case, the order is shipped, you can call us at 8800499502 (10 am to 6 pm business days) or please drop an email to firstname.lastname@example.org with the Payment confirmation email receipt. Our customer care executive will help you out in the cancellation process.
The following shall NOT be eligible for return or replacement:
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Any damage/defect which is not covered under the manufacturer’s warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer packaging if any, and all other items originally included with the product(s) delivered.
Please call us at 8800499502 (10 am to 6 pm business days) or drop an email to email@example.com with the Payment confirmation, email receipt and we will initiate the concern and process the order as per your request.
It is a simple code we often issue that on all our platforms to deliver you the best deals on your purchase with Swasthum which benefits you in the form of discounts or freebies.
A Coupon Code is system generated codes that are applicable to the dedicated product itself and cannot be combined with other codes.
The product should be sealed pack and there will be an importer sticker with MRP and should display the import date & FSSAI of the importer. The batch number can be confirmed with the Brand and from the importers also.
You will get a confirmation email on the registered mail ID along with the Order ID, Shipping address, and the products you have purchased.
We deliver most of our orders through courier partners like
- Blue Dart (Air/Surface)
- FedEx (Air/Surface)
- Delhivery (Air)
- E-kart (Air)
There are some remote areas and locations which are not served by our courier partners. Currently, we serve on PAN India level and don’t ship Internationally.
Please Note: Based on your order weight, it will be shipped via surface or air.
Standard Delivery is a Surface Shipment and usually takes 5-7 working days in Metros and 7-9 working days Rest of the places. Since the warehouse is located in Delhi, it usually takes 1-2 working days to get the order delivered in Delhi NCR.
Expedited Delivery is Air Shipment and takes 3-5 working days all over India.
Please Note: The mentioned days may differ due to Natural Calamities, Strikes, National Holidays, Festive Seasons, Courier Strikes, and other Political Issues.
Once the order is dispatched from swasthum warehouse, you will be notified on your registered email address (Check Spam in case it is marked as spam). Email contains the link where you can track your order.
Alternatively, you can also go to ‘My Account‘ section -> ‘My Order‘ and track the shipment
We recommend you not to accept the package from the courier boy and kindly take images (or videos) of the same and share with us at firstname.lastname@example.org or you can contact us on 8800499502 (10 am to 6 pm business days). It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.